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Shipping & Handling:
Fast, Reliable Shipping:
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Most orders ship the same
day we receive them. During our busiest times orders ship
within 48 hours. The average order takes approximately 5
days to arrive at your doorstep. Some orders arrive sooner,
depending where you are located. Your customer service
representative can provide approximate shipping times to
you.
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S&H fees are based on the
total weight of your order and calculated on UPS Shipping
rates.
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Express orders received by
2:00 p.m. EST will ship the same day. Orders received after
2:00 will ship the next business day.
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We ship to anywhere within
the continental US States. At this time we can not accept
orders from other countries.
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Satisfaction Guarantee:
We want you to be 100%
satisfied with the products you order from Advanced Computer
Solutions. We stand behind the quality of the items we ship. If
you are ever dissatisfied, please call us at (607) 786-9974. We
will be happy to help you replace, exchange or refund the
purchase price of your item, with some restrictions that apply.
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Returns/Exchange Policy:
Definitions:
"Seller" shall mean Advanced
Computer Solutions of Endicott, New York. "Buyer" shall mean the
person, or entity which executes an order with The Seller via
our online ordering system or verbally via Phone.
Refund Policy on Computer
Hardware:
Computer Hardware products may
be returned for a refund at anytime for any reason for 30 days
from the date of invoice, but is subject to a 15% restocking
fee. Credit for non-defective returns will be given at Seller's
currently published price on date of receipt of goods from Buyer
minus a 15% restocking fee. Defective products qualifying for
Warranty Service will be repaired or replaced through the
Manufacturer's Warranty Policy.
Refund Policy on Computer
Software:
Unopened software products can
be returned to Seller for a Refund at Seller's currently
published price on date of receipt of goods from Buyer, but is
subject to a 15% restocking fee. Under no circumstances can
opened software products be returned for credit and/or exchange.
All Defective Software products should be directed to the
Manufacturer of the Software.
Procedure for Obtaining a
Refund/Exchange:
Prior to returning any products
to Seller, Buyer must obtain a Return Merchandise Authorization
("RMA") Number from Seller. A RMA number may be obtained by
calling Seller's Service department at (607) 786-9974 or by
e-mail at service@advancedcomputer.com. Upon receipt of the RMA
number, the Buyer should proceed by shipping the product in
original Manufacturer's packaging including all cables and
manuals back to Seller at the expense of the customer. If any
cables and/or manuals are missing from product packaging, Buyer
will be subject to a 15% or $20 restocking fee whichever is
higher. Shipping Charges are non-refundable under any
circumstances.
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Gift
Orders/Certificates:
Gift Orders:
We can send gifts anywhere in
the country. We will include your personal gift message on a
gift card and send the invoice to you.
Gift Certificates:
Give the gift of choice! With
so many options, let your loved one choose. In any amount you
like with your personalized gift message.
Privacy Policy:
This privacy policy discloses
the privacy practices for www.advancedcomputer.com, Advanced
Computer Solutions of Central New York, LLC, dba Advanced
Computer Solutions.
Information Collection and
Use:
Advanced Computer Solutions is
the sole owner of the information collected on this site. We
will not sell, share, or rent this information to others in ways
different from what is disclosed in this policy. Advanced
Computer Solutions collects information from our users at
several different points on our website.
Registration:
In order to opt-in to receive
information concerning Advanced Computer Solutions, a user must
first complete the contact form or opt-in email list form.
During registration, a user is required to give their contact
information (such as name and email address). This information
is used to contact the user about the services on our site for
which they have expressed interest. It is optional for the user
to provide demographic information (such as income level and
gender), and unique identifiers (such as social security
number), but encouraged so we can provide a more personalized
experience on our site.
Log Files:
We use IP addresses to analyze
trends, administer the site, track user's movement, and gather
broad demographic information for aggregate use. IP addresses
are not linked to personally identifiable information.
Links:
This web site contains links to
other sites. Please be aware that Advanced Computer Solutions is
not responsible for the privacy practices of such other sites.
We encourage our users to be aware when they leave our site and
to read the privacy policies of each and every web site that
collects personally identifiable information. This privacy
policy applies solely to information collected by this web site.
Opt-In Newsletter:
If a user wishes to subscribe
(opt-in) to our newsletter, we ask for contact information such
as name and email address. All other questions are optional on
the opt-in sign-up form.
Choice/Opt-out:
Users who no longer wish to
receive our newsletter or promotional materials from our
partners may opt-out of receiving these communications by
sending an unsubscribe message to
sales@advancedcomputer.com.
Sharing:
We will only share aggregated demographic information with our
partners and advertisers. This is not linked to any personal
information that can identify any individual person. An example
would be an advertiser wishing to know "How many newsletter
subscribers reside in the United States?". We do not sell any
lists or contact information to any third parties.
Surveys & Contests:
From time-to-time our site may request information from users
via surveys or contests. Participation in these surveys or
contests is completely voluntary and the user therefore has a
choice whether or not to disclose this information. Information
requested may include contact information (such as name and
shipping address), and demographic information (such as zip
code, age level). Contact information will be used to notify the
winners and award prizes. Survey information will be used for
purposes of monitoring or improving the use and satisfaction of
this site.
Notification of Changes:
If we decide to change our
privacy policy, we will post those changes on this Policy Page
so our users are always aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose
it.
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Secure Shopping Policy:
Advanced Computer Solutions
uses Secure Sockets Layer (SSL) for your purchases. Secure
Sockets Layer (SSL) software is the industry standard and among
the best software available today for secure online commerce
transactions. It encrypts all of your personal information,
including credit card number, name, and address, so that it
cannot be read as the information travels over the Internet.
If for some reason your credit card is fraudulently charged,
under the Fair Credit Billing Act, your bank cannot hold you
liable for more than $50 of fraudulent charges. In the event of
unauthorized use of your credit card, you must notify your
credit card provider in accordance with its reporting rules and
procedures.
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Terms and Conditions of Sale:
Purchase Of Goods:
Seller hereby sells to Buyer and Buyer hereby buys from Seller,
the Goods described in the electronic shopping cart. The Goods,
together with all replacement parts, repairs, additions,
substitutions and accessories are hereafter collectively
referred to as the "Goods".
Acceptance of Terms & Conditions:
The Buyer agrees to be bound by the terms and conditions set
forth in this document and indicates the acceptance of these
terms and conditions by submitting an order to The Seller, be it
verbally by phone, or electronically via The Seller's Online
Ordering system.
Term and Payments:
The term of this Agreement shall commence on the day of the
month in which the Goods are delivered to Buyer. Buyer agrees to
pay all amounts due to Seller within 30 days from the Invoice
date located on the face of this document. Whenever any payment
is not made by Buyer when due, Buyer agrees to pay Seller
interest on all monies due to Seller, including overdue interest
from and after the date of default at the annual rate of twelve
percent (21.99%) calculated and payable monthly until paid in
full but in no event more than the maximum rate permitted by
law.
Limited Warranty:
By accepting this agreement, Buyer agrees to the Warranty
Policies as set forth by The Seller. Seller's Warranty Policy as
well as procedures for obtaining Warranty service can be found
below. The Seller's warranty policy is subject to change at
anytime without notice, Buyer agrees to be bound by any changes
in the Seller's warranty program as part of the acceptance of
these terms & conditions.
Disclaimer of Warranties and Claims:
The Buyer acknowledges that Seller is not the manufacturer of
the Goods. Buyer acknowledges that Seller makes no
representations or warranties to anyone, express, implied or
statutory (including warranties of merchantability, condition,
design, operation, marketability, quality or fitness for any use
or purpose) as to any aspect of the Goods, or as to whether the
Goods are subject to any liens, claims or other encumbrances
except as mentioned in above section. Seller shall not be liable
for any injury to Buyer or to any third person or property,
including direct, indirect, consequential, incidental and
special damages caused by the use, ownership, manufacture,
installation, or operation of the Goods, or any delay or failure
by the manufacturer or supplier to repair or maintain the Goods
or provide parts, or supplies for the Goods, and the Buyer
acknowledges that no such delay or failure shall in any way
affect the Buyer's obligations under this Agreement. If the
Goods do not operate as represented by the manufacturer or
supplier, or is unsatisfactory for any reason whatsoever the
Buyer shall make any such claim solely against the manufacturer
or supplier and Buyer hereby waives any such claim against
Seller and agrees to continue to make all payments to Seller
stipulated by this Agreement notwithstanding any such claims. No
representation or warranty by the manufacturer or supplier is
binding on Seller nor shall breach of such warranty relieve
Buyer of its obligations to Seller. Seller hereby assigns to the
Buyer, to the extent assignable and without recourse to Seller,
all warranties from the Manufacturer to Seller provided that if
the Goods are returned to or repossessed by Seller, all such
warranties shall be deemed to have been reassigned to Seller.
Risk of Loss:
Buyer shall bear all risks of loss or damage to Goods from any
cause from date of shipment to Buyer. Buyer shall immediately
notify Seller of any damage to or destruction of the Goods. In
the event of loss or damage, Seller will replace damaged Goods
with substantially identical Goods in good condition and working
order. Buyer agrees to assist the Seller in all necessary
procedures in the process of insurance collections.
Indemnity:
Buyer shall indemnify and hold Seller harmless from and against
any and all claims, actions, suits, proceedings, costs,
expenses, damages, and liabilities, including legal fees (on a
solicitor and own client basis) arising out of, connected with,
or resulting from the Goods or this Agreement. Such indemnity
shall survive the termination or expiration of the Agreement.
Consent to Jurisdiction, Governing Law and Waiver:
Buyer consents to the personal jurisdiction of the courts of the
State of New York with respect to any action arising out of this
Agreement or the Goods. Service of process by registered mail or
by facsimile shall be deemed the equivalent of personal service
in any such action. This Agreement shall be governed by and
construed according to the laws of the State of New York. To the
extent permitted by law, Buyer hereby waives any and all rights
and remedies granted it by the provisions of any law, statute or
regulation which would, in any manner, affect Seller's rights
and remedies hereunder.
General:
This Agreement shall inure to the benefit of and is binding upon
the heirs, personal representatives, successors and permitted
assigns of the parties hereto. Time is of the essence of this
Agreement. This Agreement contains the entire arrangement
between Seller and Buyer, and no modification of this Agreement
shall be effective unless in writing and executed by Seller. All
covenants and obligations of Buyer to be performed pursuant to
this Agreement, including all payments to be made by Buyer
hereunder, shall survive the expiration or earlier termination
of this Agreement. If more than one Buyer is named in this
Agreement, the liability of each shall be joint and several. In
the event any provision of this Agreement shall be
unenforceable, then such provision shall be deemed deleted,
however all other provisions hereof shall remain in full force
and effect.
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Warranty Information:
Warranty on Computer
Hardware:
The Seller warrants all computer hardware purchases for 30 days
from the date of invoicing. Some products may carry a
manufacturer's warranty longer than the warranty provided by the
Seller. In this case, all claims should be directed to the
specific product manufacturer. Certain Manufacturers' Warranty
Policies require The Buyer to obtain all Warranty Service
directly from them. If the Manufacturers' Policy of product
requiring warranty service requires said actions, The Seller
provides no warranty of such items. The Seller agrees to provide
any documentation regarding product purchased from The Seller to
assist The Buyer in obtaining Warranty service from said
Manufacturers.
Warranty on Computer Software:
The Seller provides no warranties on software products. Unopened
software products may be returned for a refund, however, under
no circumstances will any refunds or exchanges be accepted on
opened software products. If a software product is found to be
defective, all claims should be directed to the software
manufacturer.
Limitations & Exclusions:
The Warranty provided by The Seller is limited in nature.
Product failures due to but not limited to processor
overclocking, misuse or improper handling of computer
components, cracked display screens, static discharge, or acts
of God are not covered under this warranty. Seller reserves the
right to terminate the remainder of the warranty and/or refuse
warranty service for any case for which the Seller, at its sole
discretion, determines product failure was caused by misuse,
abuse, or improper handling, or any of the above mentioned
caused.
Obtaining Standard Warranty Service:
The Seller requires that Buyer obtain a Return Merchandise
Authorization Number ("RMA") before shipping any products found
to be defective back to Seller. A RMA number may be obtained by
calling Seller's Service department at (607)786-9974 or by
e-mail at
service@advancedcomputer.com. Upon receipt of the RMA
number, the Buyer should proceed by shipping the defective
product including all cables and manuals back to Seller at the
expense of the customer. The shipping package should be marked
with the RMA number assigned to you and attn: RMA Department.
Upon receipt of the package Seller will ship a replacement part
via UPS Ground back to the Buyer at Seller's expense. All
products found to be in working condition on arrival to Seller
will be subject to a 15% restocking fee. If service faster than
UPS Ground is needed, Buyer will bear all shipping costs
regarding the replacement of the product.
For more information, please stop into our showroom or contact us.
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